Shipping and Handling

(1) Introduction This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email. This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.

(2) Delivery Charges* UK Delivery: £3.90 Full track and trace service. *Next day UK delivery: £6.50 - (Only on orders before 12.00 UK TIME) Not available for customised options and winter coats. All UK orders over £99.00 Standard FREE DELIVERY. European Delivery: £12.00 Full Track & Trace service. Outside Europe: £20.00 Any Order above 5kg will be subject to higher postage charges

(3) Delivery periods This table indicates the typical delivery periods for the different delivery methods. Delivery method Typical delivery period Standard delivery (UK) 3-5 Working days. Express delivery (Available on Request only at extra cost) (UK) 1-2 Working days. European Delivery 3-5 Working days. Outside Europe Normally 5 working days.

These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

(4) Delivery problems If you experience any problems with a delivery, please contact us by email orders@runway27.com If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge). An indicative list of the situations where a failure to deliver will be your fault is set out below: You provided the wrong address for delivery; There is a mistake in the address for delivery that was provided; The address for delivery is not reasonably accessible; The address for delivery cannot safely be accessed; Where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature. (*Charges subject to change without notice)

5.      Delivery tracking

5.1    Delivery tracking is available in respect of [all orders for our products].

5.2    To track your delivery, enter [your order number (which is provided in your order confirmation email)] into our delivery service provider's website here: www.myhermes.co.ukwww.royalmail.comwww.dpd.co.ukor www.ups.com.

6.      Receipt and signature

6.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

6.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

7.      Additional deliveries

7.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make [at least 1 more attempt] to deliver the products in your order.

8.      Collection

8.1    If your products remain undelivered despite our delivery service provider making [at least 1 more attempt] to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

9.    Delivery problems

9.1  If you experience any problems with a delivery, please contact us [using the contact details that we publish on our website or otherwise notify to you].

9.2  If our delivery service provider is unable to deliver your products, and such failure is your fault[, and you do not collect your products from our delivery service provider within the relevant time limit], we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

9.3  An indicative list of the situations where a failure to deliver will be your fault is set out below: 

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.