Returns & Refund Policy
Returns Policy If you are not completely satisfied with your purchase from Runway27, you may return unused goods (excludes all customised items) to us within 28 days of receipt of your order for a full refund or exchange, providing that the items are in the original packaging with all labels attached and have not been damaged in any way. For details of the return address, please email: firstname.lastname@example.org
If goods are returned after the 28 day period, we will offer an exchange only.
No goods will be exchanged or refunded after a period of 56 days from the original purchase date.
How to return your order Please return the item(s) in the original packaging along with the labels and completed returns form, detailing the returned item and reason and indicating whether the item is to be exchanged or refunded. The cost of postage is at your expense and will only be refunded if we have sent the wrong item(s) in error.
Any delivery charges incurred on your original order will not be refunded. Please note that we cannot take responsibility for any returned items until they have safely arrived to us and the parcel has been signed for by a member of staff. We strongly advise, therefore, that items are returned using a reputable courier with a tracking facility. Please retain any proof of posting for your insurance.
Refunds We will refund you the original price paid for the item as long as it has been returned in an unused condition. We endeavour to complete all refunds within 5 working days of receiving the return. Please note that the refund will be credited back to the original purchaser's credit card and you will be notified when this has been completed.
Exchanges Please return any item that you wish to exchange using the returns procedure outlined above. Please clearly detail the fit and size of the item you are returning along with the item you wish to receive in exchange. You will be notified when your exchange has been completed. Please note that we will only offer an exchange if the new item is of the same value or less than the original item purchased. A refund for the price difference will be made where applicable. If you wish to receive an item that is more than the original price paid, please place a new order online and return the original item within the 28 day period in order to receive a refund.
We cannot guarantee that the replacement item will be available. If your exchange is within the 28 day period, we would advise that you place a new order online for the item(s) and return your original order to us for a refund. Faulty Goods If an item is faulty, please follow the returns procedure above. Please note that 'faulty' means an item has a manufacturing fault or defect at the time of delivery or has occurred within the first few wearings. We cannot take responsibility for any damage to an item that has resulted from general wear and tear, misuse, washing errors or accidental damage.