VAT removed at checkout on all international orders
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Help & Contact

Please select the subject below and click for more information.
  • How do I return my order?

    If you would like to return your order for an exchange or refund please fill in our returns form here

    For a faster exchange process we would suggest that you reorder through the website and we will refund your order on receipt of the return.

    For our official returns policy please follow this link.

    International Returns: Please state "Return" on the custom label for the return to us. We are not liable for any returns until they are received back to the return address with proof of signature. We will also not be held liable for any fees or charges related to importing of goods, and therefore are unable to support refunds of any duties or tax paid by you. Please contact your local tax office for assistance. For exchanges as soon as we receive the goods back we will process the exchange for you. For a quicker exchange please re-order through the website and email us stating your new order number.

     

  • I live in the UK, when will I receive my order?

    Most orders placed before 14:00 Monday to Friday will be dispatched the same day. 

    95% of orders arrive within 48hrs but please allow up to 7 days

    Alternatively, for an extra charge we also offer next day delivery.

  • Are there any extra charges since Brexit for customers living in the EU?

    Since Brexit, all our items are now sold VAT free within the EU (Our short sleeve shirt is now £21.66 opposed to £25.99). However, there will be an import tax to pay which is specific to each country and your courier will contact you to advise how much this is and how to pay.

    For further details we would suggest you check  your own countries import rules.

  • Will I be charged Tax on my International Order?

    No is the simple answer! Orders from outside of the UK will be charged a VAT free price that will be applied at checkout. UK VAT is currently 20% so your order at checkout will show this reduction. *Please note that you will have you own countries taxes to pay on delivery, depending on your countries import rules* The courier will contact you to arrange this.

    We would always advise you check these before you order as it's something we have no control over.

    We are working towards a solution where your own countries taxes will be collected by us at checkout, thus making it a more seamless journey for you and avoiding any unnecessary delays during delivery. We hope to have something in place in the first quarter of 2022.

  • When will I get the pre-order I placed?

    If you pre-ordered before 31st October please read on here: We are very sorry for the long wait some of you have had. Every time scale we had been given during the year was told to you in good faith. Sadly in the Far East factories have been constantly shutting with COVID outbreaks for weeks at a time. On top of that various countries governments have been restricting factory output. It's been a challenging year to say the least. We completely understand your frustration and can only thank you for your continued patience. We will expedite shipping of pre-orders just as soon as we receive our stock. The schedule as it stands right now is:

    Tropo 14.5" - End of Nov

    Tropo 15.5" - End of Nov

    Tropo 16.5" - End of Nov

    Tropo Long Sleeve 16.5" - End of Nov

    Tropo 17" - End of Nov

    Tropo 17.5" - End of Nov

    Fitted Cirrus and Tapered Cirrus missing sizes -End of Nov to beginning of December 

    The following shirts will be in a second shipment in December:

    Tropo 15" - End of Dec

    Tropo 16" - End of Dec

    Tropo Long Sleeve 15.5" - End of Dec

    Tropo Long Sleeve 16" - End of Dec

    Tropo Long Sleeve 17" - End of Dec

    Tropo 18" - End of Dec

    All Ladies Tropo sizes - End of Dec 

    Once again thank you so much for you patience. We are trying our best to get the shirts to us and then to you asap.

     

  • What's the difference between the fits of the shirts?

    We have 3 fits to choose from: Fitted, Tapered and Relaxed.

    Our slimmest fit pilot shirt is the Fitted shirt, the middle fit is the Tapered shirt and the most generous is the Relaxed shirt.

    Our Fitted is more fitted than any company issue shirt you’ll have had in the past. The slimmest shirt in the range. 

    The Tapered is tapered down to the waist so to avoid extra fabric in the wrong places and cut to give you a modern and professional image. It gives you room to move comfortably without being restrictive. 

    The Relaxed is our fullest cut. Ideal for those that like extra room in the waist and chest. 

    Please look at our size chart to get a feel for which size suits you. Our size chart is based on customer feedback and is based on what we feel would provide a comfortable fit. Obviously how you like the shirt to fit you is an important factor as well. The shirts go up in body size every whole collar size, so a 15” & 15.5” would have the same body measurement just a different collar. We are always happy to exchange if you get the wrong size.

  • What is a tailored torso?

    If you are looking for an even more fitted pilot shirt we can take 1”, 2” or  3” out of the side seam and reduce the shirts width by the selected amount. This allows you to create your own perfect fit. To get a feel for what it would be like if you pinch off ¼” on each side that would equal a 1” reduction (1/4” X 4) 

    Customised shirts are none returnable.

  • Would I fit into a Tall shirt?

    Our Tall shorts are suitable for anyone 6"3" (190cm) and over and offers 2" longer in the  body and 1" longer in the arm. (Please note our standard shirts are still longer than most brands) 

    Please note this is a short sleeve shirt.

  • What Are Eyelets?

    If you regularly wear wings or a name badge on your shirt these eyelets will protect your shirt from repeated holes. Eyelets are placed approximately 1” above the left pocket. Each eyelet hole is 5/8" long and the gap between the 2  closed button holes is 1 1/4"

    We also offer an option to choose eyelets that are slightly closer together to fit both a virgin and BA name badge.

    Customised shirts are none returnable.

  • Can you supply our comapny's uniform

    Yes we can not only offer what you see on our website but also much more. We are able to cater for all businesses regardless of size and business type, catering for those in the health and beauty industry, catering industry, safety wear, security uniforms, sports wear, fire services and many more!

    Please email us with any corporate enquiries. 

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